>>> <
JOSEPH.RAMALLO@LADWP.COM>
01/02/2008 06:30 PM >>>
DATE: January 02, 2008 18:28:55 PST
FOR IMMEDIATE RELEASE
FOR
IMMEDIATE RELEASE
JANUARY 2, 2007
CONTACT: LADWP PUBLIC
AFFAIRS,
213-367-1815
UPDATES:
www.LADWPNEWS.COM
LADWP READIES FOR
MAJOR STORM WITH APPOINTMENT OF
POWER OUTAGE MANAGEMENT TEAM,
REMINDS CUSTOMERS TO ALWAYS PUT SAFETY FIRST
CREWS AND CUSTOMER
SERVICE REPS PLACED ON ‘STORM ALERT'
LOS ANGELES - In advance
of a severe winter storm expected to bring heavy
rainfall to the City,
Los Angeles Department of Water and Power
(LADWP) General Manager David
Nahai announced the formation of a Power Outage
Management Team today to ensure that the utility
is prepared to respond to storm-caused
electrical problems as quickly as possible. The
team is comprised of senior managers from the
Power System, Customer Service, Security, and
public affairs among others. Nahai directed DWP
managers to place additional power restoration
crews and customer service representatives
on standby and has designated personnel to
manage the storm response for the next several
days. "We are taking all possible steps to keep
the lights on and power flowing in
Los Angeles during the forecasted winter
storm. In the event that any customer loses
power during the
storm, they can be assured that our dedicated
crews are doing everything possible to restore
their power as quickly - and safely - as
possible.
We are leveraging all available resources to
ensure safe, prompt restoration of power in the
event of outages as well as increase the
level of communication with customers," Nahai
said. "While we can't control what mother nature
does to our power lines and poles, we
can control our restoration and customer service
efforts," he added. Media are advised to
check
http://www.ladwpnews.com/ for the
latest
outage conditions during the storm. When
outages surpass 10,000 customers, LADWP staff
will begin posting outage updates on the site
until full restoration is achieved. Customers
can also access the site for general outage
information or contact customer service at
1-800-DIAL-DWP.
During winter storms, winds and rain cause havoc
for power poles and lines, which can be knocked
down by fallen trees,
blowing branches or other hazards, prompting
officials to warn customers about the dangers of
fallen power lines.
"The message is don't go near power lines,
whether they are on poles or have fallen on the
ground," Nahai said. "If you come across a
downed power line,
call 911 or
1-800-DIAL-DWP". To the
unsuspecting person, power lines look harmless
enough. Yet coming in contact with power lines
or
other electrical equipment can cause serious
injuries or even death. Downed wires are often
still charged, and can carry thousands of volts
of electricity. The hazard is the same whether
the person touches a wire directly or does so
with any object.
The LADWP recommends the
followingWinter Storm Safety Tips
Stock up now on emergency supplies: flashlights,
batteries,
portable radio and a wind-up or
battery-powered clock, plus a phone with a cord.
(Cordless
phones do not operate in a power outage.)
Make backup power arrangements now to prevent
disruption of service to electrically powered
medical
equipment needed by you or a family member. If
you are medically needy, call the DWP to ensure
your account is noted so that in the event of an
outage, you can be contacted.Never touch a
downed or dangling wire or anyone or anything in
contact with it. Always assume a downed line is
still energized. Report any downed power lines
immediately by calling the LADWP at
1-800-DIAL-DWP. If you or someone else is
in danger, call
911.Don't touch anyone in contact with a power
source - you could be killed or seriously
injured. Instead, turn off power at the control
panel. Then call for help and tell them it's an
electrical injury.If a power line falls on your
car, stay in the car and wait for help. If you
must get out, make sure you do not touch the
metal parts of the car and the ground at the
same time. The safest method is to open the
door, stand on the door sill and jump free
without touching the car.Stay away
from metal fences, such as a chain link fence -
there may be a power line down and touching the
fence somewhere beyond your sight.If there is
damage to the connection from the power pole to
your house, you should go to the electrical box
and turn off the main switch or shut off the
fuse switch. Again, always assume electric lines
are live.In case of an electrical emergency,
stay calm and think before you act. Don't become
a
victim while trying to help others. Call 911.If
someone is shocked or not breathing, apply
cardio-pulmonary resuscitation (CPR). Then cover
the victim with a blanket, keep their head low
and get medical attention.To report a power
outage, call the LADWP 24-hour hotline at
1-800-DIAL-DWP (1-800-342-5397).
Please be patient, we may be experiencing delays
due to the high volume of calls.
When the Power Goes Out Check the neighborhood
first to see if others have their power. If they
do, the problem may be a "tripped" circuit
breaker or a blown fuse. If your neighbors don't
have power, call 1-800-DIAL DWP.Do not use
candles for lighting during an outage, since
they create a fire hazard. Use flashlights or
battery-powered lanterns instead. Do not use
equipment designed for outdoor cooking indoors.
Such
equipment-including charcoal and gas grills-can
emit carbon monoxide and other toxic gases,
which can harm you and your family. Unplug
heat-producing items such as irons or
portable heaters to prevent a fire when
power is restored. Turn off and unplug all
appliances and other
electrical equipment, except for a single light
bulb, which will be the signal your power has
been restored. This helps ensure against circuit
overloading, which could delay restoration of
service.
The
Los Angeles Department of Water and Power
was established more than 100 years ago to
provide a reliable and safe water and electric
supply to the City of Los Angeles residents and
businesses. The LADWP serves approximately 1.4
million electric customers and 680,000 water
service customers. For more information, log
on to
http://www.ladwp.com/.
For more information contact:
Joseph Ramallo
L.A. Dept. of Water & Power
voice: (213) 367-1361
LADWP
News Room